Refund policy

At Glamorkit, we want every product you receive to help you feel comfortable, supported, and confident.

We carefully inspect and pack each order, but we understand that issues can still happen during fulfillment or delivery.

That said, here is everything you need to know about our return, refund, and replacement policy.

Defective or Damaged Items

If your item arrives damaged or defective, please contact our customer support team within 7 days of the date your order is marked as delivered by the carrier.

Once the issue has been reviewed and confirmed, we will provide a free replacement. We may ask you to send clear photos or videos of the product, packaging, and shipping label to help us assess the issue.

 

 

Refunds for Order Issues

If there is a problem with your order, such as a defective product or an incorrect item, please contact us within 7 days of the delivery date shown in the tracking information.

Once the issue has been reviewed and confirmed, we may provide a full or partial refund depending on the circumstances.

 

Return Shipping Costs

Customers are responsible for return shipping costs, including returns required for defective item replacements, unless otherwise confirmed by our support team.

Please package all returned items securely and use a trackable shipping service to help ensure they arrive safely.

Whenever available, returns will be sent to a local warehouse. You will not be required to ship your return internationally.

Our support team will provide the correct local return address and complete instructions once your request has been reviewed and approved.

Return & Refund Process

To request a return, replacement, or refund, please contact us at:

support@glamorkit.com

Please include your order number, a brief description of the issue, and any requested photos or videos so our team can help you.

All requests must be submitted within 7 days of the date your order is marked as delivered in the tracking information. Requests submitted after this period will be denied.

 

Exceptions

This policy only applies to products purchased directly from Glamorkit.

If you purchased your item from a third-party retailer or marketplace, please contact that seller and follow its return policy.

 

Policy Changes

Glamorkit reserves the right to update its return, refund, and replacement policy at any time. Any changes will take effect once the updated policy is published on our website.

Thank you for choosing Glamorkit. We truly appreciate your trust and support, and we are here to help if something is not right with your order.